Supporting a Friend or Family Member
Responsible gaming can involve the whole household, especially when shared finances are affected. If you are worried about a family member or friend, choose a calm time to talk. Describe the changes you have noticed without insulting, threatening, or shaming the person. Focus on specific examples, such as missed bills, frequent borrowing, secrecy, or changes in mood.
Do not lend money to cover gambling losses. Paying off every gambling-related debt can unintentionally allow the behaviour to continue. Instead, encourage the person to pause access, review transactions, set firm financial boundaries, and speak with a qualified professional. If household money is at risk, protect essential accounts and seek appropriate financial guidance.
A person may deny there is a problem or become defensive. You cannot force someone to accept help, but you can maintain clear limits and continue offering practical support. G488 Responsible Gaming also recognises that family members may need support for their own stress and wellbeing.
Age Restriction and Account Security
G488 is intended only for people aged 21 and above. Responsible gaming includes preventing minors from seeing or using betting accounts. Do not share your password, PIN, one-time code, device access, payment account, or identification documents with anyone.
Parents and guardians should log out after every session, avoid saving credentials on shared devices, and use device-level controls where appropriate. If you believe a person under 21 has accessed an account, stop access immediately and notify G488 support. Underage gambling is not responsible gaming and must never be treated as harmless practice.
Privacy When Asking for Help
Asking for responsible gaming support is a positive step. When contacting G488, use the email address registered to your account and provide only the information necessary to verify your identity and explain the restriction you want. Never send your password or one-time security code.
For information about how account and support data is handled, review the G488 Privacy Policy through the footer. Account use is also governed by the G488 Terms and Conditions. Responsible gaming requests should be clear, and players should keep a copy of any written request for their own records.